Accessibility statement

1. Our commitment

Many of our customers are older people, people with disabilities and the professionals who care for them. We want everyone to be able to use this website. We aim to meet the Web Content Accessibility Guidelines (WCAG) version 2.2 at level AA.

2. Features that help

• Text size controls and a high contrast mode at the top of every page, remembered on your device.
• Pages that work with a keyboard, with a visible focus outline and a link to skip to the main content.
• Pages that work with screen readers, using headings, labels and landmarks.
• Layouts that work when zoomed to 400% and on small screens.
• Reduced movement when your device is set to reduce motion.
• Product finders and a quick order page that can be used without a mouse.

3. Compliance status

This website is [partially compliant] with WCAG 2.2 level AA. The known issues are listed below. [Update this section after your accessibility audit.]

4. Known limitations

• The secure checkout and payment pages are provided by our ecommerce platform and may not meet every requirement.
• Some manufacturer documents, such as instructions for use and safety data sheets, are PDF files that may not be fully accessible. We can send them in another format on request.
• Some product images do not yet have full descriptions.
• [Further issues found in testing.]

5. Feedback and other formats

If you have difficulty using this website, or need information in another format such as large print, easy read or audio, contact us:

• Phone: [PHONE]
• Email: [ACCESSIBILITY EMAIL]
• Our contact form

We will reply within [5 working days]. You can also order by phone if you prefer.

6. If you are not happy with our response

As a private company, we have duties under the Equality Act 2010 to make reasonable adjustments for disabled people. If you are not happy with how we respond to your feedback, you can contact the Equality Advisory and Support Service (EASS) at equalityadvisoryservice.com.

7. How we tested this website

This statement was prepared on [DD.MM.YYYY]. The website was last tested on [DD.MM.YYYY] by [internal team or external auditor] using [automated tools, keyboard testing and screen readers]. We review this statement at least once a year.