Delivery information

1. Where we deliver

We deliver to addresses across the United Kingdom. Deliveries to the Scottish Highlands and Islands, Northern Ireland, the Isle of Man and the Channel Islands may take longer and may carry a surcharge, which is shown at checkout. [Confirm areas.]

2. Delivery options and charges

Delivery times run from dispatch. Orders placed after [time] or at weekends and bank holidays are dispatched on the next working day.

3. Deliveries to care homes, wards and departments

For trade orders, we deliver to the ward, department, unit or store named on your purchase order. Please include any delivery instructions, such as access times, goods-in arrangements or the name of the person who can sign for the delivery. Standing orders can be scheduled for a regular day.

4. Receiving your delivery

• Our courier may ask for a signature. If no one is available, they may leave a card and try again, or take the parcel to a local depot.
• Please check the number of boxes and look for damage before signing. If a box is damaged, note it on the delivery record.
• Report damage, shortages or wrong items within [48 hours]. See faulty, damaged or wrong items.

5. Furniture and large equipment

Beds, mattresses, chairs and room packages are delivered by our own two-person team on a date agreed with you. Where included in your order, we place items in the room of your choice, assemble and install them, and take away the packaging.

Please check that access routes, doors, lifts and stairs are suitable before the delivery date. We can carry out a free site survey first. Book a site survey.

6. Tracking and delays

We email you a tracking link when your order is dispatched. If your order has not arrived within the expected time, call [PHONE] and we will investigate. If an item is out of stock, we will tell you the expected date and give you the choice of waiting, choosing an alternative or cancelling for a full refund.